The QuBe IVR module is used for callers to dial an option from the list available

• Click the Create IVR button
• IVR Name
  • Create a name for the IVR
• Description
  • This is optional, to help identify the IVR
• Allow Direct Dial
  • Select YES or NO to enable direct dial. If YES is selected, caller will have ability to dial an extension directly without using the IVR options
• IVR Extension
  • Assign an extension to the IVR to allow internal access
• Announcement
  • Choose the greeting to play when a caller reaches the IVR
• Timeout
  • The number of seconds the PBX should wait without input before moving to the timeout destination
• Timeout Digits
  • The number of seconds the PBX should wait between keypresses before assuming timeout
• Invalid Retries
  • The number of times the caller can retry input after entering an invalid entry
• Invalid Retry Recording
  • The recording to be played after an invalid entry
• Append Announcement to Invalid
  • Select YES or NO to repeat the IVR announcement after invalid input. If YES the system will play the IVR announcement after the invalid retry recording.
• Return on Invalid
  • Select YES or NO to return caller to previous parent menu. Only if caller has entered a sub-IVR
• Invalid Recording
  • Recording to be played when invalid retries are exceeded
• Invalid Destination
  • Type of destination to send calls if invalid retries are exceeded
• Destination
  • Specific destination to send calls if invalid retries are exceeded
• Timeout Retries
  • The amount of times the caller is able to timeout before call is sent to timeout destination
• Timeout Retry Recording
  • The recording to play when a caller exceeds the limit set in timeout
• Append Announcement to Timeout
  • Select YES or NO to repeat the IVR announcement after timeout. If YES the system will play the IVR announcement after the timeout recording.
• Return on Timeout
  • Select YES or NO to return caller to previous parent menu. Only if caller has entered a sub-IVR
• Timeout Recording
  • Recording to be played when timeout limit exceeded
• Timeout Destination
  • Type of destination to send calls if timeout limit is exceeded
• Destination
  • Specific destination to send calls if timeout limit is exceededIVR EntriesSelect entries one-by-one to add to the IVR menu
• Visualize
  • After the IVR is created you can view the entire call flow using the visualize button
• Click the Submit button to save configuration