The QuBe Directory module walks through how to create and maintain your Directory

• Click on the Create Directory
• Directory Name
  • Enter a descriptive name
• Directory Description
  • Enter a description of the directory
• Caller ID Prefix
  • This is optional – the prefix will be added to the caller ID when a call goes through the directory
• Announcement
  • The greeting played when a caller goes through the directory. Leave blank for a default recording.
• Invalid Retries
  • The number of entries a caller can retry input after dialing an invalid or non-existent entry
• Invalid Retry Recording
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  • Recording to be played when the number of invalid retries is exceeded
• Invalid Destination
  • Type of destination to send call when number of invalid retries is exceeded​
• Destination
  • Specific destination calls are sent when number of invalid retries is exceeded
• Return to IVR
  • Select YES or NO to return call to parent IVR
• Announce Extension
  • Select YES or NO to allow user to be prompted with extension name
• Add All Users
  • Add all extension users to directory
• Directory Entries
  • For adding specific users to a directory. Select extensions from a drop-down menu to add them one by one to a directory.
• Click the Submit button to save configuration