• Video Length:6:47
  • Published:1 February 2017
  • Module Location: Connectivity > Extensions

Text Tutorial

The QuBe Extensions module is used to create extensions and customize individual extensions with voicemail options, follow me configuration, recording options, and more. Each extension created can be used to assign to a physical phone or a virtual phone, a soft phone. The extensions can be used as an endpoint in a call flow or it can be added to multiple modules.

System Usage

  • Click the Create Extension button
  • Display Name
    • Enter a display name that will be associated with the extension. This will NOT be the Caller ID Name
  • Extension Number
    • Enter a unique extension number - we recommend 3 or 4 digit numbers
  • Extension Password
    • Extension password is the secret password to connect the extension in the PBX to the device (e.g. phone) that will be configured as the extension and is automatically filled out with a complex password
  • NAT
    • Set NAT based on PBX server configuration:
      • This phone will exist in local networks only
      • Pretend there is an rport parameter even if there isn't (force_rport): Force rport to always be on
      • Send media to the port Asterisk receives it (comedia): Use rport if the remote side says to use it and perform comedia RTP handling
      • Set the force_rport option if Asterisk detects NAT (auto_force_rport): Force rport if Asterisk detects that an incoming SIP request crossed a NAT after being sent by the remote endpoint
      • Set the comedia option if Asterisk detects NAT (auto_comedia): Use comedia if Asterisk detects that an incoming SIP request crossed a NAT after being sent by the remote endpoint
      • Both force_rport and comedia options: refer to definitions
      • Both auto_force_rport and auto_comedia (recommended in common cases)
  • ​Outbound CID
    • ​Set outbound CID on extension. If you leave this blank, the PBX will assign an outbound CID based on route or trunk
  • User
    • ​Assign a user from the drop-down menu
  • Click Submit to save the initial setup of the extension

  • Extensions listed on front page:
  • Display Name
    • ​Display name assigned to the extension when created. This can be edited.
  • Extension
    • ​Extension number assigned to the extension when created. This is used internally
  • Status
    • Current registration status of extension
  • User
    • ​The user account the extension is assigned to
  • CID
    • The outbound CID assigned to the extension
  • No Answer
    • The extension's destination if nobody answers
  • Busy
    • The extension's destination if busy
  • Unavailable
    • ​The extension's destination if set unavailable (DND, etc.)
  • Edit
    • ​This will open the page to edit the extension settings
  • Delete
    • ​This will delete the extension entirely - if there is no backup saved any deleted extension will be permanently lost

We suggest disabling the device associated with a deleted extension to avoid the phone attempting to register into the PBX with incorrect credentials and locking out your network IP

Extensions Module Screen