Details

  • Video Length:1:20
  • Published:3 February 2017
  • Module Location: Functions > Announcements

Text Tutorial

The QuBe Announcement module is used to add an announcement recording to the call flow. You can add an announcement before sending the call to the next destination. Typically an announcement may be used to announce to the caller the call may be recorded or a marketing announcement, etc.

System Usage

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  • Click the Create Announcement button
  • Name
    • Enter name to describe the announcement
  • Recording
    • Select the recording that will play when this announcement is used
  • Repeat Key
    • These options allow the announcement's recording to repeat depending on selection
      • Allow skip:
        • Check box to allow caller to press any key to skip to the end of the recording and then continue to destination
        • Leave empty to prevent caller from skipping to the end of the recording. Caller will be forced to wait until recording is complete before proceeding to destination
      • Return to IVR:
        • Check box to allow caller to return to IVR, if previous destination was an IVR, instead of proceeding to set destination
        • Leave empty and caller will proceed to destination
      • Answer Channel:
        • We recommend checking this because the behavior is to answer the call and play announcement recording
        • If you leave this empty the recording would play as early media to the caller
  • Destination After Playback
    • Define where to route the caller after announcement is complete
  • Click the Submit button to save configuration
Announcements Module Screen